Privacy policy

This Policy applies to our use of any and all Data collected by us in relation to your use of this Site, the App or the System.

Definitions and Interpretation 

In this Policy the following terms will have the following meanings:  

means all the information that you submit to us via this Site.  This definition, where appropriate, incorporates the definitions provided in the Data Protection Act 1998.
means a small text file placed on your computer by this Site when you visit certain parts of this Site and/or when you use certain features of this Site.
UK and EU Cookie Law
means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
means you or anyone who uses this Site.

Scope of this Policy

This Policy applies only to the actions of you and us when using this Site.  It does not extend to any websites that can be accessed from this Site including, but not limited to, any links we might provide.

Data Collected

Without limitation, all or any of the following Data may be collected by the Site from time to time:

• name;

• date of birth;

• gender;

• contact information such as email addresses and telephone numbers;

• demographic information such as post code, preferences and interests;

• IP address (automatically collected);

• web browser type and version (automatically collected);

• operating system (automatically collected); and

• a list of URLs starting with a referring site, your activity on this Site, and the site you exit to (automatically collected).

Our Use of Data

We will keep any personal Data you submit for 6 months.

Unless we are obliged or allowed by law, and subject to “Third Party Sites and Services” below, we will not disclose your Data to third parties.  This does not include the companies which form part of our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.  

We use your Data so as to give you the best possible service and experience when using this Site.  

Specifically, Data may be used by us for the following reasons:

• internal record keeping;

• improvement of our products/services;

• transmission by email of promotional materials that may be of interest to you;

• contact for market research purposes which may be done using email, telephone, fax or mail; or

• to customise or update this Site.

Third Party Sites and Services

We may, from time to time, use other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing.  The providers of such services have access to some of your Data.

Any Data used by such parties is used only to the extent required by them to perform the services that we’ve requested.  Any use for other purposes is strictly prohibited.  

Any Data that is processed by third parties will be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

Links to Other Websites

We may, from time to time, provide links to other websites.  We have no control over such websites and can’t be responsible for their content.  This Policy does not extend to those websites and we suggest that you read the privacy policy or statement on those websites before using them.

Changes of Business Ownership and Control

We may, from time to time, expand or reduce our business and that may mean that the people who control our business change.  If we do that your Data will, if relevant, be transferred to the people who then control the business.  They will have the same rights and obligations as we have under the terms of this Policy.

If we do transfer Data for this reason we will not tell you in advance. 

Controlling Use of Your Data

If we ask for Data from you, you will be given options to restrict our use of that Data.  This may include the following:

• use of Data for direct marketing purposes; and

• sharing Data with third parties.

Your Right to Withhold Information

You may access certain areas of this Site without providing any Data at all but to use all features and functions available on this Site you may be required to submit certain Data.

You may restrict your internet browser’s use of Cookies – we suggest that you look at the “Tools” setting for your internet browser. See below under “Cookies” for more information.  

Accessing Your Own Data

You have the right to ask for a copy of any of your personal Data which we hold on payment of a small fee which will not exceed £10.


Data security is of great importance to us and to protect your Data we have put in place various physical, electronic and managerial procedures to safeguard and secure Data collected via this Site.


This Site may place and access certain Cookies on your computer.  These are first party Cookies and we place them via this Site and only we use them.  We use Cookies to improve your experience of using this Site and to improve our range of products and/or services.   We choose the Cookies we use carefully and have taken steps to make sure that your privacy is always protected and respected.

When using our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. We use third party Cookies on our Site for various reasons but these Cookies are not integral to the functioning of our Site. The flowing third party Cookies will be applied but you can always disable them:

Word Press - we use these cookies to remember your name and email address when you comment on one of our blog posts

Google Maps – Google uses these cookies to track how their maps are being used

All Cookies used by this Site are used in accordance with current UK and EU Cookie Law.

Certain features of this Site need Cookies for those features to work.  UK and EU Cookie Law deems these Cookies to be “strictly necessary”.  In those cases, we don’t ask for your consent to place them but you can still block these Cookies by changing your internet browser’s settings as detailed below.

This Site uses analytics services provided by Google and others.  “Analytics” is a set of tools used to collect and analyse how this Site is used which then helps us understand the needs of our Users.  This, in turn, means that we can improve the Site and the products and/or services offered through it.  

You don’t have to let us use these analytic Cookies but when we use them your privacy and safe use of this Site are not at risk.

The analytics service may place Cookies on your device immediately you visit this Site and it may not be possible to obtain your consent before it does.  You can remove these Cookies and prevent future use of them by following the steps set out below:

• You can choose to enable or disable Cookies in your internet browser.  

• Most internet browsers enable you to choose whether you wish to disable all Cookies or only third party Cookies.  

• By default, most internet browsers accept Cookies but this can be changed.  For further details, please consult the help menu in your internet browser.

• You can choose to delete Cookies at any time but if you do you may lose any information that enables you to access this Site quickly and efficiently and you may lose your personal settings.

We recommend that you make sure that your internet browser is up-to-date and that if you are not sure about anything you look at the help and guidance provided your internet browser.

Changes to this Policy

We have the right to change this Policy as and when we decide from time to time or as may be required by law.  Any changes will be immediately posted on this Site and you are deemed to have accepted the terms of this Policy on your first use of this Site following those changes.